How do you return the VAT refund form (VAT 407) to the merchant after you get it certified by customs? Once you go through customs you're essentially stuck in the airport until you arrive at your destination, outside the UK.
To say nothing, especially when speaking, is half the art of diplomacy.
See this web page from the Revenue & Customs. They have information as to what you should do if you have a complaint regarding VAT at the bottom of the page.
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