first, check if you have all min system requirements:

Windows 98, 98 Second Edition, ME, 2000 Professional, XP Professional,
or XP Home operating system
Intel Pentium III (or equivalent) CPU running at 933MHz or higher
32MB DirectX 9.0c compatible video card (Geforce2 or higher) using a
supported chipset (see below)
256 MB RAM
DirectX compatible sound card
2 GB of HD space
8X CD-ROM

if so, uninstall the game, run windows defender and bitdefender online scan. and finally install the game again after download it from EA official website.