Step 1 Perform a soft format of your phone by dialing *#7370# just as you would any other phone number. This will erase the contents of the phone's internal drive.

Step 2 Use a hard format only if absolutely necessary; this sequence will reset your phone back to its original factory settings.

Step 3 Turn your phone off.

Step 4 Hold down the green answer, * and 3 buttons.

Step 5 Switch the phone on without releasing the buttons.

Step 6 Release the buttons when "aFormattinga" appears on the screen

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