I am very unhappy with the service that I have received from IMC Financial.  I contacted them on October 1st, paid them via credit card.  In the mean time I had already sent a work out plan to the mortgage company, before I had ever contacted IMC.  I was calling and leaving message for a mitigator at IMC, then I finally get to talk to someone and was told that the mitigator is no longer with the company.  I was informed that I need to complete an authorization form for anyone at IMC to speak with the mortgage company.  I completed the paperwork and faxed it back, but still did not receive any more calls.  So I decided that I would like to close my account and refund my money.  Then I was passed to someone else and requested me to resend authorization so I did.  But in the mean time I received a package from the mortgage company.  I was able to work everything out directly with my mortgage company and requested that we go ahead and refund my money.  I have called several times and still have not received a call from anyone at IMC.  I have spoken with Lynett and have been told that only Naomi can help me.  I have left several messages for her with no return call.  Then on November 24th a letter was mailed to me, I still have not seen a letter.  When I call and speak with Lynett she tells me that a letter was sent and that my account is under review. 

I felt that IMC did not assist me in any way with saving my home and would just like to receive a refund.