Asked about “AOL Mail Help

While I was on my account an instant message came ...

While I was on my account an instant message came up alerting me that I was logged on at another location. Does this mean someone else was accessing my account and if so is there a way to track where I'm signed in from?


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AOL Mail - Community Support Team

This may mean two things: 1) You're indeed logged into AIM in another location (yourself or somebody else) or 2) somehow your first session never got terminated and once you logged in again the system thought you're online twice.

There is nothing wrong with the second case. However, to be sure nobody else is using your account, changing your password frequently is always a good idea. 


Posted 6 months ago ( permalink )
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I once accessed my account through a friends cell phone but have since changed my password. Could they  still have access to my account via a cell phone even after the password was changed? Is there a way to check?


Posted 6 months ago ( permalink )
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95 thumbs up

AOL Mail - Community Support Team

If they access AIM through the cell phone it might be that the AIM password was not changed when you changed your AOL password. AOL put something in place to allow you to change both passwords at once. So best option would be to change your password again (which will also change your AIM Password) to be very sure both passwords have changed.


Posted 6 months ago ( permalink )
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