Kathy, your question got bounced to Yedda, so first off, stop giving out any personal information like account numbers.  Second, you don't need that malfunctioning website to lose weight.  Third, you can lose weight through the advice of people on Yedda for free instead of some nostrum peddled on the web that charges money but isn't effective.  Fourth, as a 100% disabled veteran you are entitled to medical treatment, which should include weight reduction for health reasons.  Have you checked with their website here:

http://www1.va.gov/health/index.asp