Hi. My Direct TV service is out and I was told I need a service call. I've only had service since November of 2008 and this will be the 3rd maintenance call I have had. I was told by a representative, I have to wait until February 22nd for a technician. I told them it was unacceptable. I was willing to wait a couple days, but nearly two weeks for a maintenance call is unreal. I am wondering why new installations take presidence over maintenance. I would think they would want to retain current customers. Could someone please tell me if there is a way to escalate within Direct TV?