Well, I since found a "workaround" solution.  The problem was, if I put a checkmark by an email while Im  looking at the entire new list in my inbox, I can then under the "Action" tab, move it.  I would then go all the way to the bottom, where "New Folder" is a choice.  Well, in the last few days, this no longer worked.  So, the woraround is--on the left pane, right by the word "Folder", if you put your cursor on that, it will let you create a new folder there.  I never had to do that before, but it does work.  What was very upsetting, is that AOL was of NO HELP whatsoever, and if I didnt find the workaround, or help on here, I wold have been forced to switch my email to another service.  I tried to call them, even by direct dial in Virginia, and they woudnt help me because I dont pay.  My feeling is so what?  They should at least have email help, since they do make money by their advertisers.  Most interaction I find that I have ever had with AOL whether I paid or not has been negative.  Too bad.