Special Circumstances:
You have a right to cancel the whole transaction, and get your money back, if the product appears on the list below, and the importer/manufacturer/seller did not disclose in writing to the consumer any one of the following:
1) whether there exists in Israel an inventory of spare parts for the product, or
2) the places where one can buy spare parts and the last date for purchasing spare parts, or
3) the places where one can get customer service for the product.
So, if you are canceling the transaction because the manufacturer/importer/seller did not inform you of the abovementioned information - you have a right to get your cash back.
Here's the list of products:
digital watches, cameras, electric sewing machines, blenders, mixers, vacuum cleaners, dryers, shavers, juice extractors, heaters, toasters, microwave ovens, dishwashers, personal computers, ovens, gas burners, bicycles, strollers, home air conditioners, electric toothbrushes, stove cookers, disk drives, monitors, hard drives, keyboards, printers, cartridges, scanners, video cams, telephones, radios, speakers, stereos, compact disks, tape recorders, fax machines, remote control, home cinema systems.
Regular Circumstances:
As a general rule, retailers/sellers have a right to determine the parameters for their return policy (cash or credit for future purchases, time limits, etc.) and they must post notices of this policy. Thus, if the policy was that you can only get credit (zikuy) - you do not have a right to get cash back. However, if you are returning the product because there is a defect of which you were not aware - you have a right to cancel the whole transaction and get your money back.