A:2 things although the hex wrench sometimes works I like a plunger handle unless you have a disposal wrench. there is a reset button under the bottom of the disposal be sure to reset. A note about disposals, never put something in it that you can't personnaly eat and
always use cold water and even after the food is gone run water into disposal for at least 20 seconds this will help flush out the ground up food particals to the main drain
