Jay - First - I apologize for the problems you're having. There's no excuse for anyone not following through on the commitments they made to you.
We checked our records and show that you contacted us on October 16th (the day before you posted on this site). On that day, we refunded the charge from September 30th and canceled any further monthly billing.
If you saw something from us with the same amount on your credit card bill for October 17th, it was the refund showing up. That date would not have been your regular monthly billing so it would not have been an additional charge.
Again - I apologize for any problems with our customer service, but our records show that we've responded to your requests.
Shawn Casey
Wow! Thank you Shawn. Yes, I got a positive response. I received a call back from your customer service manager just after my last call and he not only apologized for the experience I was having, but also refunded me 100% and did so immediately. I couldn't have asked for or expected better results. Thank you.
Jay
