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Asked about “AOL Mail Help”

AOL.com Mail redirect

For some odd reason since yesterday afternoon, clicking on Mail from AOL.com redirects me to http://wap.aol.com/auth/menu.do?src=websuite&id=6000&canurl=http%3a%2f%2fwap.aol.com&seamless=Y&returl=http%3a%2f%2fwap.aol.com%2fmail%2f_cqr%2fLoginSuccess.aspx%3fsiteState%3dver%253a3%257cat%253aWAP%257crp%253aWap%25252fMsgList.aspx%257clc%253aen-us

Why, I have no idea. I do not have, nor ever had AOL>MyMobile .

Please help me set it back to normal.


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16 answers
2 helpful answers

AOL Mail - Community Support Team

Hi Idm1701,

We are currently investigating this issue.  For now, please try to access AOL Mail via http://webmail.aol.com and see if this helps. 
Posted 2008-04-09T22:17:06Z
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Rated #2 out of 12
 

Your suggestion did not work. That links me to the page I am having trouble with. AOL>MyMobile. Just as before.

Posted 2008-04-09T23:05:08Z
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580 answers
79 helpful answers

AOL Mail - Community Support Team

Try using another browser (I guess you are using IE7). Try Firefox. Also try going to http://basic.webmail.aol.com.

 

The AOL Mailteam is heavily working on getting this fixed ASAP. 
Posted 2008-04-09T23:36:01Z
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Rated #4 out of 12
 

I would rather not start fooling w/another browser. It worked fine until Yesterday afternoon. I have always used IE. Granted this may be some sort of MS issue, but it is something in coding causing this.

Also I did try using another computer (Win98) w/IE6 and it worked ok.

I know that really doesn't mean much, but just figured I'd lyk.

Thanks
Posted 2008-04-10T01:55:18Z
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Rated #5 out of 12
 

AOL support personel investigated the IE problem and were able to correct it.
Posted 2008-04-15T11:07:15Z
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580 answers
79 helpful answers

AOL Mail - Community Support Team

The problem has been correct. Going to http://webmail.aol.com should work now again without the nasty redirect to Mobile mail
Posted 2008-04-16T02:46:49Z
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Rated #7 out of 12
 

If you have a Windows Mobile device, you can use AOL MyMobile to check AOL Mail (as well as use AIM), and can get the service by going to wap.aol.com/mymobile.  BlackBerry will be supported this summer. Non-smartphone support is TBD.  You can read more on your computer at mobile.aol.com/mymobile.
Posted 2008-04-23T01:51:17Z
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580 answers
79 helpful answers

AOL Mail - Community Support Team

The person who ask was not using mobile, but Webmail on the desktop and complaint about a (wrong) redirect to mobile mail. So he explicitly did NOT want to use mobile mail.
Posted 2008-04-23T16:19:31Z
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Rated #8 out of 12

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