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AOL Mail Options for User Support and Assistance
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Who is answering the questions?
Asked by Pink84

Any registered user can answer a question.  The answers are then given thumbs up or thumbs down by other users. This voting system helps to float the best answers to the top.

The AOL Mail team actively participates on the Yedda board.  You can identify our answers by our AOLMail Expert badges. 

Answer posted by AOLMailTom
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What customer services options are available to me?
Asked by Flo

If you are a free user and in need of support, you have a number of options available to you.

First, you can access our online help site at help.aol.com to find.

Second, you can check out the Mail blog at www.mailblog.aol.com.  The blog contains access to a number of FAQs and past articles.

Third, you might drop a question via email to Websuiteblog@aol.com.  While a response can't be guaranteed, your question will be read.

Finally, users that have a paid membership with AOL can call toll-free 1-800-466-5463.

Answer posted by AOLMailTom
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How can I contact someone to report a problem?
Asked by Granny Sue

You could post it here, or you could go to http://webmail.aol.com, sign in and then click on the link "Feedback" at the bottom of the screen.

Answer posted by AOLMailMarcel
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Where can I get general information about mail and/or other AOL products?
Asked by Sharleen

The best way to start - for mail - is to go to http://o.aolcdn.com/cdn.webmail.aol.com/mailtour/aol/en-us/index.htm

You can get free accounts at http://webmail.aol.com and if you want another domain then aol.com or aim.com, just go to http://domains.aol.com and pick any from there. It's all free. You can get more information about all the other products, like AOL Pictures etc. at http://daol.aol.com/main

Answer posted by AOLMailMarcel
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What is Yedda and how does it work?
Asked by 0liver

Yedda is a community based, interactive question and answer board.  Anyone can use the Yedda site to explore a range of topics.

However, only registered users can post questions and answers.

The best answers are determined by the community through a ratings system.

Answer posted by AOLMailTom
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Where can I learn about webmail specifically?
Asked by ykiki

If you are looking for more information about AOL Webmail, you can either start using it free at http://webmail.aol.com or learn more at http://o.aolcdn.com/cdn.webmail.aol.com/mailtour/aol/en-us/index.htm

Answer posted by AOLMailMarcel
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What's the best way to contact the AOL Mail team directly?
Asked by Sukey

There are a few ways in which you can contact the Mail team....

First, you can check out the Mail blog at www.mailblog.aol.com and leave a comment.

Second, you might drop a question via email to Websuiteblog@aol.com.

Third, you can click on any of Feedback links located in webmail and fill out the brief comment form.

While a response can't always be guaranteed, your question or comment will be read.  

Answer posted by AOLMailTom
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